Shipping Policy

 

Last Updated: 2 July 2026

Auto Tyres Mart Shipping Policy

Thank you for choosing Auto Tyres Mart. We are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

  • Orders are processed within 1–2 business days.

  • Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

  • During peak trading periods or promotional events, processing times may be slightly longer. If this occurs, we will notify you.

2. Delivery Time

After your order has been processed and dispatched, standard delivery generally takes 2–5 business days within South Africa.

Estimated total delivery time: 3–7 business days from the date your order is confirmed and payment has been received.

Please note that delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Coverage

We currently offer delivery throughout South Africa.

If delivery to your location is not available, our customer support team will contact you to discuss the available options before your order is dispatched.

4. Free Shipping

Auto Tyres Mart proudly offers FREE standard shipping on all orders delivered within South Africa.

There are no additional standard shipping charges at checkout. We work with trusted courier partners to ensure your tyres are delivered safely and efficiently.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation.

Where available, a tracking number will be provided so you can monitor your shipment and follow its delivery progress.

6. Delivery Information

To help us deliver your order successfully, please ensure that you provide:

  • A complete and accurate delivery address.

  • A valid contact number.

  • Any additional delivery instructions that may assist the courier.

Auto Tyres Mart cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

7. Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Public holidays.

  • Courier network delays.

  • High order volumes.

  • Road closures or transport disruptions.

Should your order be delayed, we will keep you informed and provide updates whenever possible.

8. Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If you receive:

  • A damaged product,

  • An incorrect product, or

  • An incomplete order,

please contact us within 7 days of receiving your order.

Where possible, include photographs of the product and packaging to help us resolve the matter as quickly as possible.

9. Failed Deliveries

If delivery cannot be completed because:

  • An incorrect delivery address was provided,

  • The customer is unavailable to receive the order, or

  • The parcel is refused without a valid reason,

additional courier charges may apply if a re-delivery is required.

10. Order Collection (If Available)

Where collection is available, customers will be notified once their order is ready for collection.

Please bring a valid form of identification and your order confirmation when collecting your purchase.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Auto Tyres Mart

📍 Address:
100 Baywest Blvd
Hunters Retreat
Gqeberha, 6017
Eastern Cape, South Africa

📞 Phone: +27 73 180 8989

📧 Email: sales@autotyresmart.co.za

Our team is committed to providing reliable service and keeping you informed throughout the delivery process. Thank you for choosing Auto Tyres Mart we appreciate your business and look forward to serving you.