Returns & Refunds Policy
Last Updated: 2 July 2026
Auto Tyres Mart – Returns & Refunds Policy
At Auto Tyres Mart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy explains the conditions under which products may be returned, exchanged, or refunded.
1. Return Eligibility
You may request a return if:
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The product was delivered damaged or defective.
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You received the incorrect product.
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The product is unused, unmounted, in its original condition, and returned in its original packaging.
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The return request is made within the applicable return period outlined below.
Proof of purchase is required for all returns.
2. Return Window
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Damaged, defective, or incorrect products: Please notify us within 7 days of receiving your order.
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Change of mind: Unused products may be returned within 30 days of delivery, provided they are in their original condition and packaging.
Returns requested outside these timeframes may not be accepted unless required by applicable South African consumer law.
3. Non-Returnable Items
The following items cannot be returned unless they are defective or incorrectly supplied:
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Tyres that have been fitted, mounted, driven on, or used.
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Products that have been damaged after delivery due to misuse, improper installation, negligence, or normal wear and tear.
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Special-order or custom-order products obtained specifically for a customer.
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Clearance or final-sale items where clearly stated at the time of purchase.
4. How to Request a Return
To request a return, please contact us before sending any product back.
Please include:
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Your order number.
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Your name and contact details.
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The reason for the return.
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Clear photographs of the product if it is damaged, defective, or incorrect.
Email: sales@autotyresmart.co.za
Our team will review your request and provide return instructions if your return is approved.
5. Return Shipping
If the return is due to:
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Our error (incorrect product supplied) or a confirmed manufacturing defect, Auto Tyres Mart will arrange or reimburse reasonable return shipping costs where applicable.
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Change of mind, the customer is responsible for the return shipping costs.
We recommend using a trackable courier service, as we cannot accept responsibility for returns lost during transit.
6. Inspection and Refunds
Once your returned product has been received, it will be inspected.
If your return is approved, your refund will be processed to the original payment method wherever possible.
Refunds are generally processed within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.
Original delivery charges are non-refundable unless the return is due to our error or a confirmed defective product.
7. Exchanges
Where stock is available, we will gladly exchange:
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Incorrectly supplied products.
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Products confirmed to have a manufacturing defect.
If an exchange is not available, a refund will be offered in accordance with this policy and applicable South African consumer protection legislation.
8. Manufacturer’s Warranty
Many tyres sold by Auto Tyres Mart include a manufacturer’s warranty covering manufacturing defects.
Warranty terms differ between manufacturers and products. Warranty claims are assessed in accordance with the manufacturer’s warranty conditions and may require inspection before approval.
Damage caused by road hazards, impacts, incorrect tyre pressure, improper fitting, overloading, misuse, or normal wear is generally not covered under manufacturer warranties.
9. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (South Africa) or any other applicable law.
10. Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact us:
Auto Tyres Mart
📍 100 Baywest Blvd, Hunters Retreat, Gqeberha, Eastern Cape, 6017, South Africa
📞 +27 73 180 8989
We are committed to providing prompt, fair, and professional assistance with every return request.